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Understand Your Rights Before You Start

Using winnowing means accepting the legal framework that governs your account, your transactions through bKash, Nagad, or Rocket, and the content you can access.

Jurisdiction-based accessbKash, Nagad, Rocket within policyAccount-level enforcementLocal law applies
winnowing Understand Your Rights Before You Start
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Data handling at winnowing follows the principle that you own your account information. We retain transaction records — including bKash deposit confirmations and Rocket withdrawal logs — for the period required under applicable policy, and no longer. You can request a summary of data held on your account by raising a ticket through the in-account help panel.

Cookie Use

We use session cookies to keep your mobile login active between pages and to remember your preferred wallet method, whether that is bKash, Nagad or Rocket, so you are not re-entering details each session.

Data Retention

Account records, wallet transaction logs and identity verification documents are held only for as long as policy and applicable law require. After that period they are deleted from active systems.

Account Security

Every login triggers an OTP sent to your registered mobile number. If you receive an OTP you did not request, change your password immediately and contact support through the in-account ticket system.

Requesting Changes

To update your registered mobile number, email address or withdrawal wallet — from Rocket to Nagad, for example — raise a verified request through Settings. Identity confirmation is required before any contact detail changes.

POLICY CONTACT

Reach Us on a Legal or Account Question

If any clause is unclear, if you believe an action on your account was made in error, or if you need to submit a formal complaint about a bKash or Nagad transaction, our support team handles policy queries directly. Response times vary, but every legal request is logged and tracked to resolution.

Live Chat Open the chat widget from your account dashboard. For legal or policy questions, select the Account & Policy category so the query routes to the right team member immediately.
Email Support Send your legal request to our support address from the email registered to your account. Include your account ID and the specific clause or transaction reference you are disputing.
In-Account Ticket Go to Settings, select Help, then raise a ticket tagged Legal. Attach any Nagad or Rocket transaction reference numbers so we can trace the record without delay.

Common Questions About Our Legal Terms

These answers cover the questions we see most often when someone is working through the terms for the first time or following up on a specific account action.

Eligibility depends entirely on your local law and the region you are in. We do not make legal determinations for you — check whether online account activity of this type is permitted where you are located before proceeding.

Transactions from ineligible regions are flagged during verification. Your account may be suspended and the deposit held pending review. Contact support via the in-account ticket system and include your bKash transaction reference.

Raise a data request ticket through Settings — Help — Legal Request. Include your account ID. We will confirm receipt and provide the summary within the timeframe set out in our data retention policy.

Yes. Raise a dispute through the in-account ticket system with the transaction reference number and the date it occurred. Our policy team reviews wallet disputes separately from general support queries.

We notify you through the contact details registered to your account — either email or mobile number. Continued use of the platform after a notice date means you have accepted the updated terms.

Contact us immediately via live chat or the in-account ticket system, tagging the request as Security. We will lock the account, review the login log and confirm next steps for restoring verified access.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.