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How winnowing Handles Your Personal Information

Your account data, payment activity and device behaviour are handled with care — and this page tells you exactly how. Access to winnowing and the scope of this policy depend on your local law and eligible regions in Bangladesh.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device policyYour right to access or delete data
winnowing How winnowing Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct or remove personal data we hold on your account, our support team is the right starting point. Whether it is a question about how your bKash deposit records are stored or a request to close your account entirely, we aim to respond to data-related queries within the timeframe required by applicable standards. Reach us through the channels below.

Live Chat Support Start a live chat session from your account dashboard. Raise your data or privacy query directly and our support team will pick it up in queue order.
Email Privacy Request Send a written data request to our support email address. Include your registered account name and the specific data action you are requesting — access, correction or deletion.
Account Help Centre Visit the Help section inside your account for self-service options: download your transaction history, update contact details or submit a formal privacy inquiry form.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data handling at winnowing is built around four practical commitments: secure storage, clear retention rules, honest cookie use and a straightforward process for you to act on your rights. None of these commitments depend on your trust in a slogan — they are reflected in how the account system actually behaves when you log in, deposit or request data.

Account Security Your password is stored in hashed form and never readable by support staff. Login sessions are monitored for unusual device or location changes, and flagged sessions trigger an OTP verification step before access continues.
Cookie and Tracking Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the account flow performs on mobile. You can adjust cookie preferences through the settings link in your account footer.
Data Retention Rules Account registration data is held while your account is active. Payment records — including bKash, Nagad and Rocket transaction references — are kept for the period that financial compliance requires, then deleted on schedule.
Your Right to Act You can request access to your stored data, ask us to correct inaccurate details or request account deletion through live chat or email. We process verified requests according to applicable data rights obligations.

Privacy Policy Questions, Answered Directly

These are the questions we hear most often about how your data is handled on winnowing. Each answer reflects the actual process — not a legal summary — so you know what to expect when you interact with your account, make a payment or contact support.

No. Payment references from bKash, Nagad and Rocket are used solely to verify and post your transaction. We do not share wallet identifiers or transfer amounts with third-party advertisers or data brokers.

After account closure, we retain records for the period required by applicable financial and legal obligations. Once that period lapses, your personal data is deleted from active systems on a scheduled basis.

Yes. Submit a data access request via live chat or our support email with your registered account name. We will compile and share the information we hold on your account within the required response window.

We use session cookies for login continuity and analytics cookies to monitor mobile performance. Non-essential cookies can be adjusted or turned off through the cookie settings link in your account footer at any time.

The verification step for Rocket payouts means we hold the transaction reference until the transfer clears on your end. That reference is then retained only for the standard financial record-keeping period, no longer.

Yes. The same data practices apply whether you log in via a mobile browser or a desktop session. Device and session data collected on mobile follows the same retention and security rules described in this policy.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.